Frequently Asked Questions

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General

What is Parkspot?

Parkspot is an mobile parking operations platform that connects payments, access control, and communication in a unified platform for operators to simplify their daily management of garages and valet locations.

How much does an attendant make in tips?

Our "Keep The Rest" program is based on the number of credit card and mobile transactions processed. Attendants can expect tips to be allocated based on location and added to their normal payroll cycle on a bi-weekly or monthly basis.

What type of equipment does Parkspot support?

iPhone 4, iPhone 5, iPhone 5c, iPhone 5s, iPad

What does it cost?

Parkspot does not charge monthly access fees or installation fees for the platform. As part of the platform and ensure the highest level of service, we charge consumers a 10% surcharge fee that includes a parkspot fee and attendant tip. The operator receives their normal price minus a 2.2% + $0.20 credit card processing fee paid to Visa, Mastercard, Discover, or American Express.

Does Parkspot provide support for hardware purchases?

Parkspot provides a $200 rebate per location for an operators first $5,000 in credit card transactions processed to offset the cost of an iPhone or iPad.

How do I obtain additional card readers?

For high volume locations, Parkspot can provide additional card readers to help process transactions faster and handle higher customer volume.

How quickly can I expect to receive my credit card transactions?

You will receive you're deposits in two business days from the transaction excluding holidays and weekends.

Getting Started

How do I get started?

1. Account Setup
Contact Parkspot to setup an account and receive your encrypted card readers.

2. Hardware
Purchase iPhone or iPad hardware for desired locations.

3. Training
Parkspot will provide the relevant training materials and account information for each location.

4. Launch

Security

How do you ensure customer information is secure?

Security is one of the most important considerations in everything we do. If you have any questions, issues or concerns, please contact us at info@getparkspot.com

PCI Compliance

All systems and processes of Parkspot are designed to comply with the Payment Card Industry (PCI) Data Security Standards.

SSL and HSTS

We use the highest level of SSL encryption possible, using 256-bit Extended Validation to ensure that all communications are secure. We perform regular audits of certificates we serve, the certificate authorities we use, and the ciphers we support.

Encryption

Parkspot supports encryption through all steps of a transaction. Card data is encrypted from the reader to our servers to our supported payment processors. All card data is encrypted using the highest level of TDES data encryption using DUKPT key management, guided by PCI-DSS requirements. Each card reader is assigned a unique serial number for tracking purposes.

Our infrastructure for decrypting, and transmitting card numbers runs on a separate server, and doesn't share any credentials with Parkspot's primary services (API, website, etc.). Physical access to our servers is monitored by security personnel 24 hours a day and requires multiple levels of authentication, including biometric procedures.

Card Data

Card data is fully encrypted from the card reader to our backend server, and cannot be read or decrypted by you, reducing your PCI Compliance requirements. Parkspot does not permanently store any card transaction data on our servers except the last 4 digits, expiry date, and cardholder’s name.